Stalled transcoder jobs

Incident Report for Xvid MediaHub

Resolved

This incident has been resolved.
Posted Mar 11, 2025 - 09:21 EET

Monitoring

The backlog has cleared meanwhile. We're still closely monitoring the situation.
Posted Mar 11, 2025 - 08:10 EET

Identified

We are suspecting a hardware fault in one host in the worker cluster and have isolated the potentially affected workers. New jobs appear to be processing normally now but there is still a backlog of jobs that accumulated and still wait to be processed. So performance is currently slower than normal until the backlog has cleared.
Posted Mar 11, 2025 - 07:25 EET

Investigating

We are seeing a high number of transcoder jobs stalling currently and not finishing successfully. We are investigating what is causing the issue.
Posted Mar 11, 2025 - 06:16 EET
This incident affected: Transcoder Service.