High latency on database

Incident Report for Xvid MediaHub

Resolved

This incident has been resolved.
Posted Jul 16, 2019 - 10:39 EEST

Monitoring

We have identified a hardware fault and have isolated the faulty server from the database cluster. Query latencies have then recovered to normal levels. We continue monitoring the situation.
Posted Jul 16, 2019 - 07:31 EEST

Investigating

We are experiencing a problem with our database cluster, which causes a slow down of processing API requests with some requests even timing out. We are investigating.
Posted Jul 16, 2019 - 05:34 EEST
This incident affected: Transcoder Service, CDN Service, Website/Dashboard, and REST API.